Accessibility Statement

At Vorwerk UK, we believe our products and services should work for everyone. That is why we design our website with accessibility in mind, so that every customer across the United Kingdom and Ireland can discover, shop and get support in the way that suits them best.

If anything on this website gets in your way, we are here to help. Our Customer Care team and Thermomix® Advisors can assist by telephone, by email or in person, so you always have another route to what you need (details below).

This statement applies to https://www.vorwerk.co.uk, including our online shop, demonstration booking, Advisor search and customer account pages. It does not cover our physical products, Cookidoo®, or other websites and apps we link to.

We work to the Web Content Accessibility Guidelines (WCAG) 2.2 at Level AA, the internationally recognised benchmark for accessible websites. Most of our website already meets this standard, and we are continuing to improve the areas that do not yet.

We know there is more to do. As at 20/10/2026, we are fixing the following:

• Some images are missing descriptions for screen reader users.
• Some buttons and links are not clearly labelled for screen readers.
• Some pop-up content, such as menus, cannot always be closed easily.
• Some updates, such as adding an item to your basket, are not announced by screen readers.

We would love to hear from you, whether you need help, would like information in another format such as large print, or have spotted something we could do better.

Email: info@vorwerk.co.uk

Telephone: 0330 660 0834