Privacy Policy Vorwerk UK & Ireland - Advisor


Last update November 9, 2026 

 

The following provisions describe how Vorwerk UK Ltd, Oriel House 26, The Quadrant, Richmond, TW9 1DL (“Vorwerk UK & Ireland”) handles Personal Data relating to its Advisors, including the Advisor Platform at https://advisor.vorwerk.co.uk/  (“Advisor Portal”). 

We recommend that you review this Privacy Policy periodically. Where we make material changes to how we process your personal data, we will take steps to inform you by appropriate means. 

Data protection is very important to us. If you have any questions or comments, please contact our Data Protection Officer via email at data.protection@vorwerk.co.uk. 

 

  1. Who is responsible for processing your Personal Data? 

Vorwerk UK Ltd, Oriel House 26, The Quadrant, Richmond, TW9 1DL is the data controller for the data processed by Vorwerk UK & Ireland and our appointed data processors. 

 

You can reach the data protection officer(s) of the controller at: 

Data Protection Officer 
Vorwerk UK Ltd,  

Oriel House 26,  

The Quadrant, Richmond, TW9 1DL 

 

  1. What types of Personal Data do we collect? 

The Personal Data we collect may vary depending on the circumstances and the nature of our relationship with you, and may include: 

 

  • Information directly about you: such as name, surname, salutation (“Name”); Email address, phone number, preferred contact method, language (“Contact details”); Country, city, postal code, street, house number (“Address”); Date of birth, place of birth (“Birth data”). 

 

  • Information about your advisor contract and sales performance: including duration of your advisor relationship and your role (“Contract Data”); Sales performed and related performance indicators derived by Vorwerk from sales information (“Sales Data”); Training details such as training date (“Training Data”). 

 

  • Information about your eligibility and identity: such as your right to work in the United Kingdom or Ireland, government ID data, signature and, where relevant during onboarding and permitted under applicable law, information provided by you relating to criminal convictions or offences. 

 

  • Financial information: such as bank account details, commissions and incentives payments. 

 

  • Unique identifier assigned by Vorwerk: such as an advisor ID. 

 

  • Information about your access to the Advisor Portal: such as IP address, operating system, session and browser information collected from your accessing device (“Technical operations data”). 

 

  • Other Information you provide to us: this may include your profile picture, cooking specialties and social media accounts. 

 

Certain data is required for us to administer our relationship with you. Required information will be indicated at the time of collection.  

 

  1. For which purposes do we process Personal Data? 

 

3.1. Administration of our relationship with you 

 

We process your personal data to manage our relationship with you as an advisor. This includes administering the advisor agreement and related payments, organising your participation in training and other activities, managing leads and customers acquired through you, displaying your information on our website to increase your visibility to potential customers and enable them to contact you based on their needs, and fulfilling laws and regulations which apply to us. 

 

3.2 Marketing 

 

If you consent to receive the latest information about Vorwerk products, such as Thermomix® and Kobold, including promotions, recipe tips, and invitation to cooking events and surveys, we will process your name, contact details and address for these purposes. Where you purchase our products, we may also process transactional data, such as purchase history, to tailor our newsletter to your interests.  

 

You can revoke consent at any time with effect for the future via the unsubscribe link in the newsletter issue or by sending an email to data.protection@vorwerk.co.uk. After you unsubscribe, we will delete your email address for purposes of sending marketing communications unless you have expressly consented to the continued use of your data or we are entitled to further permitted data use. 

 

3.3 Purchases of company products and related activities  

 

If you purchase our products through https://www.vorwerk.com/gb/  or otherwise contact or interact with Vorwerk UK & Ireland in the capacity of a customer (including in connection with orders, repairs or after-sales services relating to products you have purchased) we will process your personal data in accordance with our Privacy Policy available here . This applies in addition to this Privacy Policy, which continues to govern the processing of your personal data in your capacity as an Advisor. 

 

3.4 Advisor Portal   

 

Account Registration and Notifications 

The Advisor Portal allows you to create a user account using your email address to access the portal's functionalities and manage your advisor-related activities. During registration, we will send you a verification code by email to confirm your email address.  

 

We use notifications to inform you about relevant activities, order updates and events relating to your advisor’s account. Notifications may be delivered in-app or by email. For in-app notifications, we process your advisor ID, order reference and event-related information. For email notifications, we process your name, contact details and message content to address and deliver the notifications to you. 

 

Use of the Advisor Portal 

Each time you access the Advisor Portal, technical operations data is automatically transmitted from the browser of your device. This includes IP address, operating system, session and browser information.  Server logs of requests are kept for 30 days under a pseudonymous user ID and do not contain IP addresses. 

 

Furthermore, we use cookies that are strictly necessary for the proper functioning of the Advisor Portal and its associated features and content, such as session cookies. We do not use analytics or advertising cookies. You can find more information about the use of cookies here. 

 

We analyse this information for the purpose of ensuring the smooth operation of the Advisor Portal. Where possible, the results are used in a form that does not directly identify individuals. 

 

 

  1. Under which legal basis do we process Personal Data? 

The following explains the legal basis applicable to each processing activity according to the UK GDPR: 

 

  • Management of advisor agreement, participation in workshops and training  

 

Performance of a contract with the data subject or in order to take steps at the request of the data subject prior to entering into a contract. 

 

  • Advisor onboarding 

  • Provisioning of the Advisor Portal  

 

Our legitimate interests, where applicable, include selecting suitable advisors and protecting our business, and operating and securing the Advisor Portal. 

 

  • Display of advisor information on our website  

  • Marketing newsletters and surveys  

 

Consent of the data subject 

 

  • Establishment, exercise or defense of legal claims 

 

Establishment, exercise or defense of legal claims 

 

 

  1. Who has access to Personal Data and with whom are they shared? 

Vorwerk Group Entities  

We may share personal data with other Vorwerk companies where necessary to provide products and services and to ensure consistently high service across Vorwerk companies. 

 

Third Parties  

We share Personal data with service providers that act on our behalf and support us in performing the business relationship with you and in providing services to you. The following categories of recipients are involved: 

 

  • IT services providers 

  • Business and marketing partners  

 

These service providers are contractually bound to confidentiality and are mandated to comply with the list of technical and organizational measures, including (i) information security management (ii) information security risk assessment (iii) information security measures (e.g. physical controls, logical access controls, malware protection, data encryption measures, backup and recovery management measures). 

 

If required, we disclose Personal Data to public authorities, regulators or governmental bodies, courts and professional advisers, where we are required to disclose information by applicable law or regulation, under a code of practice or conduct, at their request, or to safeguard our legitimate interests. 

 

The parties listed above may be located outside the EEA and the United Kingdom. We only transfer your Personal Data to countries which are considered to provide an adequate level of data protection. In case the country to which data is being transferred has not been determined as a country with adequate level of protection, we require such recipients to comply with data protection measures such as standard contractual clauses and the UK International Data Transfer Addendum, and who offer appropriate safeguards. A copy of the safeguards can be obtained by contacting the Data Protection Officer under data.protection@vorwerk.co.uk. 

 

  1. What are your rights and how you can exercise them? 

As a data subject, you have specific rights under the applicable data protection laws regarding how your personal data is processed. These include: 

 

  • Right of access: you have the right to request confirmation as to whether Vorwerk Uk & Ireland processes your Personal Data and where that is the case, that we provide you with access to, and information on the data stored by us regarding your person or your pseudonym. 

 

  • Right to rectification: you have a right in respect of the correction of data in case your Personal Data collected is inaccurate. 

 

  • Right to restriction of data processing: you have the right to obtain a restriction of processing under certain circumstances. Such circumstances may be e.g. when you think that your personal data is not accurate or if we do not need the personal data for the original purpose of the processing, but you need us to keep such data for the establishment, exercise or defense of legal claims. 

 

  • Right to data portability: under certain circumstances, you have the right to receive your Personal Data you have provided us with in a structured, commonly used and machine-readable format, and you have the right to transmit that information to another controller without hindrance or ask us to do so. 

 

  • Right to withdraw consent: you have the right to withdraw your consent at any time. Withdrawal of consent does not affect the lawfulness of data processing based on consent before its withdrawal. 

 

  • Right to be forgotten: you have the right to request that your data is deleted. 

 

  • Right to object: you have the right to object to the processing of your Personal Data under certain circumstances if we process your Personal Data on the legal basis of legitimate interests or if we use your Personal Data for marketing purposes. 

 

How can you exercise these rights? 

Please contact the Data Protection Officer via email at data.protection@vorwerk.co.uk. 

 

  1. How do we protect Personal Data? 

At Vorwerk Group we have implemented adequate technical and organizational measures to protect your Personal Data and prevent accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access and against all other unlawful forms of processing. All Vorwerk employees accessing Personal data must comply with internal policies and processes that ensure secure and confidential processing of Personal Data. 

 

  1. How long do we store Personal Data? 

We store your Personal Data only for as long as necessary for the purposes described in this Privacy Policy, including to provide our services to you, comply with applicable laws (including those regarding document retention), resolve disputes with any parties and otherwise as necessary to allow us to conduct our business with you. Retention periods vary depending on the type of data and processing activity. More specific retention information may be provided on request. 

 

  1.  Complaints  

 

If you are not satisfied with any aspect of data processing of your personal data by Vorwerk UK & Ireland, we would like to understand and discuss it with you and learn how can we improve the situation. Please feel free to contact the Data Protection Officer under data.protection@vorwerk.co.uk.  

 

Nonetheless, UK customers may submit a complaint to the Information Commissioner's Office (ICO) at https://ico.org.uk/make-a-complaint/ , while customers in Ireland may submit a complaint to the Data Protection Commission (DPC) at https://www.dataprotection.ie/en. 

 

 

  1. Updates of the Privacy Policy  

We reserve the right to amend the Privacy Policy from time to time in case there are any changes to data processing. In the case of minor amendments, we will change the “last updated” date by indicating the date on which the changes were made. In the event of a substantial change to this policy, we will take steps to inform you of the update by appropriate means (e.g., e-mail).